Can a carefully designed app improve your customers experience? Self-service doesn’t have to be annoying. Waiting in line, trying to get attention from the staff, waiting for the bill, having to search for information, not knowing how long to wait for delivery, a lot of things in real life is annoying.
On the other hand nothing can replace great service from service minded humans but digital convenience gets more and more popular. Food delivery apps, online stores and many other digital services takes market shares from brick-and-mortar chains.
We believe in finding the perfect mix with real world service and digital convenience. Skip lines and waiting, provide real-time feedback and up-to-date information, recognize loyalty, capture and listen to feedback.