A complete guest-service platform. Making spa’s, resorts and hotels smart.
Order food and drinks
Let guests order and pay in the restaurants but also order room service directly from the app. Maybe even let them order from the sun-beds, pool, rooftop, lobby areas etc.
Benefits and features:
- Intuitive and quick ordering and payment. Add card by scanning it with the camera or use Apple Pay or Google Pay.
- Auto-detect the location of the guest. Deliver to the correct location and present menus that are available at that location. The guest can check-in to a table or another location by scanning a QR code or NFC tag, or fully automatic detection of location using Bluetooth beacons.
Book services
Systems and apps for booking and paying for beauty and spa services are typically completely separate from systems for ordering food and drinks.
Benefits and features:
- Intuitive booking calendar. Book and pay with a few taps.
- Push notifications with reminders. Send reminders before the service, check-in when arriving and ask for feedback after.
Integration with external systems
We offer a complete system for food and drink ordering and delivery, booking services, public displays, self-service kiosks and much more but for a seamless guest experience we can also integrate with other systems.
Examples of integrations:
- Hotel booking system. Integrate app and self-service touch screens for booking, check-in and check-out.
- Security access system. Enabling the app to be used as a hotel room key, controlling elevators etc.
- Wayfinding systems. Making it easy to navigate the property using the app or touch screens.
- Smart room systems. Controlling lights, curtains, temperature the TV etc. from the app.
- Service robots. Room-service deliveries ordered from the app.
Public displays
Digital displays
Position fully integrated public displays in the lobby, restaurants and other public areas for information, featured products and services, offers and brand building.
Guests using the app can also interact with the content currently presented on the displays in the room where they are sitting.
Adaptive Player
Self-service touch screens
Self-service kiosks
Use interactive self-service kiosks for offering 24/7 self-service.
Examples:
- Booking and paying for rooms, SPA services etc.
- Check-in. It’s even possible to integrate passport scanner and room-key card writer.
- Check-out and give feedback.
Adaptive Touch
Hospitality managed with a single app
Digital can be convenient but hospitality is human
The staff use a single app for managing orders, bookings, requests, publish information and marketing. This is highly efficient but this app is also a tool optimized for providing true human hospitality and service.
Context for great service but not at the expense of privacy. Knowing the guest’s name, face, taste, feedback and history makes it possible to provide great personal service. On the other hand, surveillance can be creepy. Be transparent and let the guest choose what they want to disclose. Use loyalty programs with VIP services. The staff app makes it easy to give the guests the attention and service they appreciate.
Adaptive Pro